Location idverde UK, Queen Elizabeth Olympic Park
Hours per week 40
Job Reference RAF0008214
Salary £27,279
Application Deadline 05-04-2024
Job Type Permanent

Duty Lead - Customer Service and Volunteers

Who Are We Looking For?

Are you a dynamic individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy leading a diverse team of volunteers? If so, we want to hear from you!

We are currently seeking a dedicated Duty Lead for Customer Service and Volunteers to join our team at the historic Queen Elizabeth Olympic Park. As part of the Our Parklife team, you will play a pivotal role in managing our Park Champion Volunteer Programme and ensuring high standards of customer service are maintained throughout the park.

Who Are We?

At Queen Elizabeth Olympic Park, we take pride in providing a welcoming and inclusive environment for all our visitors. Our team is committed to delivering outstanding experiences and fostering a sense of community within the park.

As the Duty Lead – Customer Service and Volunteers, you will work closely with the Volunteer Manager to oversee the Park Mobility Service and Information Point. You will lead a team of volunteers, providing guidance and support to ensure the smooth operation of visitor services.

idverde is Europe’s leading provider of grounds maintenance services and landscape creation projects, with an annual turnover of €700m and over 7,000 colleagues operating throughout the UK, France, the Netherlands, Denmark, and Germany. In the UK, we offer a comprehensive range of services to support the creation, maintenance, and management of landscapes for both public and private sector clients.

Are You What We Are Looking For?

To excel in this role, you should possess excellent interpersonal skills and a proactive attitude towards problem-solving. You must have previous experience in customer service and people management, with an understanding of volunteer coordination.

Key qualities we are looking for include:

  • Strong leadership skills and the ability to motivate and inspire others
  • Exceptional communication skills, both verbal and written
  • Proficiency in managing teams in a busy visitor-focused environment
  • Flexibility and adaptability to handle changing priorities and challenges
  • A commitment to delivering the highest level of customer service
  • A keen interest in the local area and the context of Queen Elizabeth Olympic Park

If you are enthusiastic, organised, and passionate about making a difference, we want you to join our team!

Duty Manager Job Description


  • 23 days holiday plus bank holidays
  • Contributory pension scheme of up to 6% (employer-matched) after 3 months service
  • Refer a friend scheme - £500 for every successful candidate employed
  • Access to our Health and Wellbeing support programme (EAP)
  • Flexible benefits, including retail discounts, volunteering policies, and financial wellbeing support
  • Annual and monthly colleague recognition schemes with rewards to be won